Return Policy
When you order a test, the order is final. We do not reimburse,
even if you have cancelled your test. We hold the money
as a credit which you can use for your next order.
You have to be careful about the sample in case you are
directly collecting and sending samples to us. Due to sample
degradation if the result cannot be carried out properly,
you will be requested to provide your sample once again.
In the very unlikely event that the result of analysis
is found to be in error, we shall refund to you any amount
you have paid us in respect of the analysis. This is subject
to deductions of any bank or other charges incurred during
processing. Alternatively, we shall perform further analysis
at no charge to you, the customer.
You agree to pay a 90 AED fee for any returned cheques.
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